Introduction

Boldpixel Ltd (“Company,” “we,” “our,” or “us”) is committed to customer satisfaction and transparency. This Refund Policy explains the conditions under which refunds may be granted for our services and digital products.

By purchasing our services, you agree to the terms outlined in this Refund Policy.

Company Information

Business Name: Boldpixel Ltd
Website: Boldpixel
Address: Office 7184, 58 Peregrine Road, Ilford, Essex IG6 3SZ, United Kingdom
Email: contact@boldpixel.net
Phone: +44 7446193436

Eligibility for Refunds

Refunds may be considered under the following conditions:

• The service has not yet been delivered or started
• A duplicate payment was made in error
• A technical issue on our side prevents us from delivering the agreed service
• The project cannot be completed due to internal limitations on our end

Refund requests must be made within 7 days of payment unless otherwise agreed in writing.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Work has already been completed or delivered
• The customer changes their mind after work has started
• Delays caused by lack of client communication or missing information
• Services that are fully customized or digital in nature once delivery has begun
• Violation of our terms of service by the client

Digital Services

As Boldpixel Ltd provides digital and custom services, all orders are considered final once work has started. Partial refunds may be considered depending on the progress of the project, at our sole discretion.

Processing Refunds

If a refund is approved:

• Refunds will be processed through the original payment method (Stripe or PayPal)
• Processing time may take 5–10 business days depending on the payment provider
• You will receive a confirmation once the refund has been issued

Chargebacks

We encourage customers to contact us directly before initiating a chargeback. Unauthorized chargebacks may result in suspension of services and restriction from future purchases.

Changes to This Policy

We may update this Refund Policy at any time. Updates will be posted on this page with a revised effective date.

Contact Us

Boldpixel Ltd
Office 7184, 58 Peregrine Road
Ilford, Essex IG6 3SZ
United Kingdom

Email: contact@boldpixel.net
Phone: +44 7446193436